Refund policy

Return Policy

We want you to be happy with your purchase. Since all our items are carefully inspected before shipping, we only accept returns or exchanges for items that arrive defective, damaged, or incorrect.

Damages and issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us within 30 days of delivery at hope.caps.acc@gmail.com with photos of the issue and your order number. We'll evaluate the problem and let you choose between a replacement or a refund.

Non-defective returns

We do not accept returns or exchanges for items that are simply unwanted, don't fit, or were ordered by mistake. All sales are final except in cases of defect, damage, or incorrect shipment.

Refunds

If you choose a refund and your claim is approved, you'll be refunded to your original payment method within 10 business days. If you choose a replacement, we'll ship it out once availability is confirmed. If more than 15 business days have passed since we approved your claim, contact us at hope.caps.acc@gmail.com.

European Union 14-day cooling off period

Notwithstanding the above, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with defective returns, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging — and you'll need your receipt or proof of purchase.